I ordered a new lid to replace one I broke. Once it arrived, it was a tad smaller than I thought it should be. I emailed support and within 30 minutes I had a call from a lovely lady who helped me. This is Customer Service at it's best! She explained how the lids are mass produced and not matched to the pot I already had. If you bought a pot and lid, they are both matched for a perfect fit. Even though the new lid was a little small, it works great!
