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FAQs

  • Which VitaClay Model is Best For Me?

    Choosing the right model(s) for you can be a hard given the choices that you have. We here at Vitaclay over the years have expanded our line to include 7 models to tackle your culinary cravings in the kitchen. That being said choosing the perfect kitchen companion can be a bit confusing given the abilities of each model. Therefore, we’ve given you this handy-dandy guide on picking the perfect Vitaclay slow cooker!

    I want to make rice, which one is the best?

    For rice, please choose our flagship models:

    I want to make broths & soups, which ones are the best?

    For that, we recommend these three:

    I have a large family and/or I like to hold large parties, which ones are the best?

    Never fear, these models will serve you well:

    But I only have a small family or live by myself, which one should I get?

    We have smaller versions of some of out models. However, my favorite is still the 8 cup / 4.2 qt as I can still have options to cook large or small!

    I want to make my own yogurt, which model should I use?

    VM7900 series, VM7800 series and VS7600 are perfect for yogurt making.

  • Is this lead and contaminant free?

    A. Our clay is made of precious Zisha clay that is known as non-toxic metals; they are certified as ‘Lead-free”, meet FDA, CA 65 and UL safety requirements;

    B. Lead most comes from glazed ceramic surface, while our Zisha clay is remain unglazed;

    C. Our clay pot has been high fired over 1300 degree C. Even there was potential lead, it will be melted away;

    D. No chemical treatment has been made to the clay pot. Our clay is made of precious Zisha clay from China, known as none any of non-toxic metals; they are certified as ‘Lead-free”, meet FDA, CA 65 and UL safety requirements.

  • How long does VM7900 take to cook white rice and brown rice?

    30 minutes for white and 40 minutes for Brown rice or wholegrain. Slightly more or less time depending on amount of rice and liquid is inside the cooker.

  • Where are the cookers manufactured?

    China. Our products have been inspected by independent 3rd party Lab and have passed all FDA and CA Proposition 65 safety requirements, UL, RoHs certification.

  • Does the clay pot require special care?

    Like any natural ceramic, the VitaClay ® pot is sensitive to sudden thermal shocks. Do not place a heated pot in cold water. Allow it to cool first. Also, the pot may break if dropped or struck. This misuse is not covered by our warranty. It is best to store the pot in the cooker.

  • Do I have to season the pot?

    No.

  • Can I use metal utensils in the pot?

    Yes. But be careful not to strike the pot hard as it may crack or break. Wooden or soft plastic utensils (like the stirring paddle provided) are preferred.

  • How do I remove burnt food in the pot?

    Theresa, a helpful customer, shared this method for removing burnt food with us: “Last week, I made rice pudding and some of the milk and rice burnt on the bottom. The pudding turned out great but I did have some rice that really stuck to the bottom. I soaked it overnight but could not get the burnt rice off. I thought I would try an experiment and put 1 cup water, 1/4 vinegar, 1 tablespoon of baking soda and turned the cooker on the brown rice setting and let it go through the cycle as if I was cooking rice. I checked it at the end of the cooking time and opened up the lid. All the burnt stuff from the bottom came floating to the top and I just poured out the liquid and wiped it clean with a cloth, no scrubbing needed.”

  • What is the best way to clean the pot?

    Allow the pot to cool to room temperature, then wash it with warm water and dishwashing detergent and rinse with warm water. A dishwashing brush or a light scrubbing pad (such as a white Scotch Brite ® or a Chore Girl ®) may be used. Burned on food may be softened by filling the pot with warm water and allowing it to soak for several hours. Then, wash with detergent and warm water and rinse thoroughly. If odors build up in the pot due to oily or spicy foods, fill it with warm water and add 2 tablespoons of baking soda. Allow to soak overnight then wash normally.

    For general washing, wait until the clay pot cools. Then wash it in warm water with a very small amount of dishwashing liquid and rinse thoroughly. Be sure to let the pot dry completely.

    For hard to remove residue or to do a thorough cleaning, allow the clay pot to soak overnight in the sink with water and ¼ cup baking soda. Wash using a brush or nonmetallic scrubbing pad. Follow this treatment after cooking fish or foods with strong seasoning.

    The clay pot is safe for use in automatic dishwashers, but water scale may develop due to the drying cycle. This is not harmful but may be removed with a solution of half and half vinegar and water. Note that this is an unglazed pot, and some change in coloration with use is to be expected.

  • Can the clay pots be used as a serving piece?

    Of course! But be aware that the pot may be hot and that the natural clay surface is rougher than glazed clay or glass. Place the pot on a trivet or other protection for wood, plastic or composite table surfaces.

  • Do the clay pots contain any lead?

    Our pots have been tested by an independent laboratory for lead contamination. This lab, like most others, can detect lead up to 0.01% or 100 parts per million (the same standard applied to children’s toys). When testing our clay pot, the lab concluded that our pot is at least 99.99% lead-free. In other words, our pots may actually be 100% lead-free but the lab can’t measure them to this level of accuracy.

    We’ve long believed our pots are in fact 100% lead-free, but we cannot make this claim for legal reasons.

  • What is meant by "unglazed"

    Most earthenware and natural clay cooking utensils are coated with a “glaze”. This is a shiny coating applied to the surface to provide decoration and to seal the piece making it less susceptible to stains. But commercial glazes often contain pigments or chemical impurities that do touch the food. Other non-stick coatings, such as Teflon ®, have been found to contain trace amounts of the chemicals use in their manufacture. Many are concerned about the long-term effects of these substances on humans.

    Traditional hard-fired unglazed clay, like the VitaClay ® pot, have no such coatings. Unglazed clay has been used for thousands of years all over the world as cooking vessels. The slightly porous natural clay enables additional steaming not possible in metal, glass, or glazed ceramic pots. The VitaClay ® line of slow cookers brings the healthy benefits of this ancient cooking to the modern kitchen with 21st century features.

  • What types of approvals has VitaClay cookers received for safety of use?

    VitaClay ® cookers are UL, cUL listed. It meets standard requirement of FDA, CA Prop 65, which covers lead and cadmium test. Moreover, our VitaClay ® has passed RoHS laboratory testing as well. The RoHS Directive stands for “the restriction of the use of certain hazardous substances in electrical and electronic equipment”. This Directive bans the placing on the EU market of new electrical and electronic equipment containing more than agreed levels of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE) flame retardants.

  • How can I prevent food from sticking to the pot?

    Of course when rice cooking cycle complete, your rice is ready to service. However, to achieve the best cooking result is to allow rice stay in “WARM” cycle for extra 15 minutes. When moisture settled, the rice will not stick to the cooking surface as well.

  • How do I apply the time conversion from traditional slow cooker recipes into VitaClay smart organic multicooker recipes?

    The VitaClay Smart Organic Multicooker preserves nutrients allowing food to cook in their natural juices. It brings food to a boil 2-4 times faster than conventional slow cookers then reduces the heat to a slow simmer for gourmet perfection. The Automatic Warming Cycle holds food perfectly cooked for up to 12 hours. It reduces the cooking time by about 30-50% and reduces the cooking liquid by about one-half.

    To convert cooking time from conventional slow cooker recipes into VitaClay ® slow cooking, the rule of thumb is if the conventional slow cooking time is set on ‘high’ for 4 hours, or on ‘low’ for 8 hours, the VitaClay® Rice/Slow Cooker Pro will only take 2 hours.

    For a more in depth look, come and see here!
  • Do I need to presoak brown rice prior to cooking? What are recommended water to rice ratios shall I choose after rinsing rice?

    As a result of a fully sealed enclosure, it is not necessary to presoak rice before cooking. Simply rinse the rice and place in the cooker with water. Recommended water to rice ratios are:

    Regular white rice, long or short grain, sushi rice, jasmine rice, etc. – 1:1 (slightly more/less can be used if preferred)

    1. Sticky/sweet rice – 0.8:1 (water adjusted a little less than regular rice)
    2. Brown rice – 1.2-1.5:1 (more water can be added if preferred)
  • I have never cooked with VitaClay before, is it difficult to use the VitaClay 2-in-1 cooker?

    VitaClay® cookers are powered by modern technology but the cooking vessel connects you to an ancient cooking method. It’s convenient — simply set and forget. It’s like having a real gourmet chef right in your kitchen!

  • Does VitaClay offer space saving - two appliances in one authentic rice cooker and programmable slow cooker?

    Yes, the VitaClay offers extensive food cooking versatility, including large cuts of meat, better soups, and healthy steamed vegetables

  • Why cooking with VitaClay is a healthier solution for a family on the go?

    Because of the slow steady evaporation of steam from within the unglazed pores and the closed chamber of the clay pot, the foods you cook are healthier and more tender, but most importantly, more flavorful. Vitamins, minerals and aromatic elements are completely retained, since no water, stock or liquid has to be added. That means that your food simmers in, and absorbs, its own juices and nutrients rather than allowing the benefits to boil away, with the added liquid. It is perfect for a family who wants delicious and nutritious meals!

  • What is the temperature for each of the settings (stew, soup, yogurt)?

    All of the temperature settings are pre-programmed.

    • Yogurt: 100-110°F
    • Stew & Soup: 212°F
    • Warm: 156°F

    Soup cooks on low simmer while stew boils. Due to the fact that our VitaClay cookers have a temperature sensor, it controls the cooking process.

    Stew/ Soup are at the same temperatures because 212°F is boiling point.

    Soup function is normally used for cooking foods with a more liquidity consistency.

    Stew function is normally used for cooking foods with a slightly thicker consistency.

    Note: The yogurt setting is only available with the Smart Organic Multi-Cooker.

  • How to I steam vegetables in VitaClay

    1. Add 2 cups of water into your VitaClay cooker.
    2. Place a steamer tray or a ceramic bowl with veggies into clay pot.
    3. Set on Stew setting for 20-40 minutes.

    Note: If you are trying to steam root vegetables, we suggest to steam for a little longer (up to 1 hour).

  • How do I cook whole grains in VitaClay

    Whole Grain Reference Chart

    DISCLAIMER: Reference chart has been provided as a guideline, subject to change upon testing. All information here is provided for informational purposes only.

  • How does cooking with VitaClay enhance natural flavor?

    Cooking foods in their own juices increases the intensity of their flavor; you don’t have to add oils and fats for taste. What this means to you is you’re cooking delicious dishes that are healthy and natural. The slow steady evaporation of steam from within the unglazed pores and the closed chamber of the clay pot make the foods you cook healthful, tender, and more flavorful.

  • What is the advantage of cooking with VitaClay 2-in-1 Rice N' Slow Cooker over my conventional rice cooker or slow cooker?

    What sets the VitaClay ® line apart from other slow cookers and rice cookers is the all-natural liner made of unglazed Zisha clay. Not only does it enhance the full flavor and texture of food, it helps retain juices and nutrients and is free of the metals and chemicals typically found in glazes and non-stick coatings.

  • I just got my VitaClay in the mail and my clay lid looks cracked. What do I do?

    Over time, we've gotten a few inquiries from frustrated new customers who received their brand new cookers in the mail and noticed what looked like a crack in the lid. Worried, these customers called us right away before they tried their cookers. We were also concerned when we first saw this.

    Looking at the lid in question, the line on it really does look like a crack. We contacted the factory to inquire about this problem, and spoke with someone there in person, a man who has been working with Zisha Clay and the water-glazing process we use for a very long time.

    Actually, these lines are not cracks

    He explained to us that the water-glazing process can sometimes leave a line on the clay, and since some of the process is done by hand, there may be marks on some lids and not others.

    He further proved that the line on the lid was not in fact a crack by breaking the lid. You see, if there is a weakness (such as a crack) in an object when pressure is applied, it will break along that weakness first. He asked us for permission to break the lid in question and showed us that when the pressure was applied the lid did not break along the line, but somewhere else entirely.

    Actually, when you think about it, in a rigid thin clay lid if there was a crack all the way across, the lid itself would already be in two pieces when it arrived. Also, if you flip the lid over, you would see the same line in the same place along the bottom. I do admit that the “water line” on the clay lids in question looks very much like a crack. It is very deceptive. But you can safely and happily use your new cooker without any worries if your lid arrived and looked “cracked.”

    If you still remain unconvinced, you can apply these 3 tests to your lid:

    1. Does the line appear both on the top and bottom of the lid in the same place?
    2. Does the line feel smooth or do you feel a divet when you run your finger over the line?
    3. When you hold the lid in your two hands and apply pressure on the line with your thumbs does it easily break in two exactly along the line (don't break it on purpose just to prove it doesn't).

    If your lid successfully passes all three tests, congratulations! Your lid is perfectly fine. Now go start using your VitaClay!

  • What do I do if food sticks to the bottom?

    As you probably already know, VitaClay pots do not contain any added chemicals or heavy metals, including those often used for non-stick pans. However, this does not mean that sometimes you may end up with the occasional food sticking around at the bottom.

    Our clay pots undergo a very high temperature water glazing process, with temperatures in excess of 1100 degrees Fahrenheit , which results in the smooth, glossy appearance of our clay pots, as well as their non-stick nature. When food sticks – which is rare – it’s usually because it is either cooked longer than it should have been, or because something starchy was being reheated that had settled to the bottom.

    So what do you do if you do find something sticking?

    It's quite easy to clean up: just remove all of the usable food, then soak the pot in a bit of water (enough to cover the sticky bits) for about an hour. After that, the stickiness should scoop right out without any scrubbing or trouble at all. If you'd like to prevent sticking, here are a few tips:

    1. When cooking something and you have leftovers, stirred it well before heating it back up will prevent any food stuffs from sticks. Many of the starches will settle and congeal at the bottom and then burn if this isn't done: this is true of anything with potatoes or beans, rice or other starches.
    2. If you are cooking something like beans or potatoes with other ingredients, try to layer the more starchy ones on top of the others, such as meat and other veggies.
    3. Try not to overcook the food. For example: beans should cook for 45 minutes, don't cook them for 4 hours (they will happily sit on warm until you're ready to eat them, and they won't overcook, burn or stick that way).
    4. When cooking oats, be sure to use steel cut oats, as rolled or instant cook too quickly and almost always burn. (Steel cut oats are amazing in VitaClay, by the way!)

    Please inform us if we missed something!

  • My broth is not creating gelatin, am I doing something wrong?

    Of course not

    Broth is nourishing and healing whether or not it contains an abundance of gelatin. The more gelatin the better, but any broth is a nourishing, tasty addition to all of your meals. So use a variety of bones for making your broth and you’ll get the full array of nutrients that it has to offer.

    The types of bones used has a direct effect on how much gelatin is produced. The gelatin is actually pulled out of the cartilage and joint tissue between the bones. The bones themselves produce vitamins, minerals and other flavors but clean bones will not produce much gelatin on their own.

    If you buy “soup bones” there will be noticeable white cartilage and meat on the bones. Of course if you are cooking meat with bones in it, that is a great source of bones for broth. But when you eat all of the meat from it, often there isn't much cartilage left to produce gelatin in your broth.

  • How do I cook Beef/Chicken broth in the 7800 series?

    Very easy!

    1. Follow the recipe instructions (make sure you have plenty of water)
    2. Set the unit on "slow" setting - which will last anywhere from 3-5 hours
    3. The unit will then AUTOMATICALLY go to the "warm" setting for an additional 10-14 hours (depending of course on your own discretion).

    Afterwards you'll end up wonderful, delicious, and healthy bone broth! If you have any questions please feel free to email or call us at 408-329-7392.

    Happy Cooking!

  • Is VitaClay a Slow Cooker, a Pressure Cooker, or Something In-Between?

    VitaClay is classified as a slow cooker and a rice cooker, so it may be confusing to some that VitaClay cooks much faster than other slow cookers.

     

    Because the housing seals on our Multi-cooker (7900) and 2-in-1 (7700) models, the steam does build up and result in micro-pressure, which infuses the ingredients with steam and juices from the food, resulting in tender, flavorful, nutrient-filled results, as well as quicker cooking times than traditional slow cookers.

     

    There are several benefits to quicker cooking times:

     

    • The nutrients are preserved because almost no liquid evaporates out, resulting in rich, nutrient-filled juices and broths in your dishes
    • The texture is preserved because your food is not sitting in liquid for hours on end.
    • Flavor is preserved for the same reasons: no more mushy, flavorless dishes!
    • It still uses the “low-and slow” method of cooking while saving energy and not heating up the kitchen. Cookin 2 hours instead of 8 with better results!

    Many people buy a VitaClay and assume it should be used the same way as any other slow cooker, and that isn’t exactly the case. Sometimes we get questions about why our multi-cookers have a maximum cooking time of about 5 hours. The reason is simple: you don’t want to cook things for too long in VitaClay!

    Most dishes will not need a cooking time of more than 2 hours. Many dishes are much shorter. (The exceptions to this rule include bone broth—up to 24 hour cooking time, large roasts—about 3 hours, and split pea soup—about 3 hours).

    If you want to use traditional slow cooker recipes for VitaClay (and who wouldn’t—there are so many!), here is a good rule of thumb for converting those recipes to VitaClay:

     

    For a recipe that calls for cooking on “Hi” settings, cut the cooking time by 1/2 for VitaClay (3 hours on high would be 1.5 hours or less in VitaClay).

     

    For a recipe that calls for cooking on “lo” settings, cut the cooking time by ¼ (8 hours on low would be 2 hours or less in VitaClay).

    VitaClay is not a pressure cooker, but because it seals (7900 and 7700 models) evaporation is at a minimum, and it uses less energy than other slow cookers.

     

    The delay function lets you begin cooking whenever you want, so you can have dinner ready when you are!

     

    Take charge of your family’s health and let VitaClay be your “personal chef!”

  • How do I cook Bone broth in a VitaClay?

    Here are step-by-step instructions for how to make your very own bone broth at home:

    • Round up bones from bone-in meat you've eaten at meals, or buy soup bones from the grocery store or local farm (soup bones usually have lots of gelatin-making cartilage and even some meat that can be eaten with the soup.. if you don't see gelatin in your pot, buy soup bones).
    • (You can also add veggie scraps from onions, carrots, celery, or anything else to add flavor and depth to your broth onion skins and eggshells can even be used to increase nutrition!)
    • Place the bones in the clay pot, and fill the pot almost to the top with water (leave SOME room as the liquid will boil up and froth will gather up to the top, so keep that in mind.
    • Set the VitaClay on “soup” for as long as you can (for about 4-5 hours).
    • After 4-5 hours of cooking, let the VitaClay do its thing (all of our Vitaclay models, except the Yogurt maker, will automatically click-on to "warm mode" for 10-12 hours after setting time is finished).
    • After that, you're set to go! Filter the gelatin/liquid from the bones and enjoy!
  • How to Cook Rice in VitaClay (7700 & 7900 Series ONLY)

    If you have never had rice made in clay—you’re in for a treat! Rice cooked in a rice cooker is great, but rice cooked in a clay rice cooker takes it to a whole new level! You won’t believe the texture, the flavor, the perfection of rice cooked in VitaClay! And cooking rice in VitaClay couldn’t be easier: it is pre-programmed to cook perfect rice every time: just add rice and liquid, set to the appropriate rice setting (white, brown, sweet) and let VitaClay work its magic!

    Here are a few tips for getting perfect rice every time:

    • ALWAYS use the rice setting for rice dishes (if making a “soupy” dish with rice, like soup or porridge, slow cooking settings can be used.

    • NEVER use slow cooking settings for making “dry” rice, such as for a side dish or a “bed” for other dishes.

    • ONLY use 7700 and 7900 models to make rice. They have a dedicated rice cooker function that is optimized for making rice. Attempting to cook rice on the slow cooking settings is a recipe for a problem, and will invalidate your warranty.

    • BROTH can be used as a substitute for water when making rice: it’s a great way to boost taste and nutrition!

    • SPICE IT UP! For even more flavor, add a no-salt spice blend and a dab of butter or coconut oil before cooking. I also like to add a dash of turmeric and black pepper—it spices up the color and the flavor!

    • BLENDS are delicious. Wild or black rice mixed in with the regular rice can kick plain rice up a notch—you can even add quinoa or other rice-like grains and cook it all together on the rice setting!

    • ONE-POT MEALS are the best! Chop up some veggies like mushrooms, peppers and onions and throw them into the pot before starting the rice cycle. You can even cook sausage or other meats into the rice. If you’re making fish, add a thawed filet to the top of the rice about 10 minutes before the cooking cycle ends.

    • ALWAYS allow your rice to “rest” on warm after the cooking cycle ends. When you hear that beep, don’t run into the kitchen and serve it up. Wait 10-20 minutes and let the rice to fully “steam.” This makes a big difference and the rice is much better when you do this!

    • NEVER leave the rice on warm for more than 1 hour. The warm setting is actually a low cooking temperature (160) so it can start to burn the rice if it’s left on warm for too long.

    • ALWAYS stir the rice and add a few tablespoons of liquid when using the “reheat” feature. I love the “reheat” function (7900 series). It’s a great way to re-steam rice and make it taste freshly made, even if it’s been in the fridge for a few days. Simply stir the rice (lift it from the bottom of the clay pot so it doesn’t stick or burn) and add a splash of water or broth. Close it up and hit “reheat” and you’ll have fresh-tasting rice in about 10 minutes!

    Once you taste rice in VitaClay, you’ll never want to go back to cooking rice in anything else! Following these simple guidelines will ensure you have a quick, successful, delicious rice cooking experience every time!

    Stock Pot Basics (Do’s and Do-Nots) for VM7800 Series

  • At VitaClay we care about your health. That’s why we made the healthiest cookware on earth with removable unglazed clay pots. Our clays have been tested free of many common contaminants in modern cookware: including lead, aluminum, cadmium and arsenic. We also don’t add any harmful glazes or chemicals to our pots. We just don’t believe convenience is worth risking your health.

    With this assurance of safety, unglazed clay has to be treated differently than other materials. Glazed ceramics may seem to be the same as our clay, but since we do not use a glaze, some care must be taken with VitaClay pots.

    For all VitaClay pot inserts (any model), there are some very important rules:

    • ALWAYS cook with liquid present in the pot. Do not pre-heat the pot or cook anything without water-based liquid present. Please do not brown, fry or braise meats in the VitaClay. Anything cooked in VitaClay must be cooked in the presence of water-based liquid.
    • · ALWAYS use the rice setting for rice dishes (if making a “soupy” dish with rice, like soup or porridge, slow cooking settings can be used.
    • NEVER use slow cooking settings for making “dry” rice, such as for a side dish or a “bed” for other dishes.
    • ONLY use 7700 and 7900 models to make rice. They have a dedicated rice cooker function that is optimized for making rice. Attempting to cook rice on the slow cooking settings is a recipe for a problem, and will invalidate your warranty.
    • ALWAYSavoid temperature shock: never add frozen items to a very hot pot or place a hot pot on a cold, marble counter or directly into the refrigerator. Use a trivet for the counter and allow to cool down before placing in the refrigerator. Do not place the clay pot in the freezer. Similarly, do not add boiling water to a very cold pot (out of the refrigerator). Allow the pot to normalize to room temperature before adding very hot or very cold items.

    The STOCK POT models, VM7800-5C and VM7800-5S, as the name implies, are intended for cooking large batches of mostly-liquid dishes such as bone broth, stocks, soups, and stews.

    Here are a few must-do’s for the stock pot models:

    • ALWAYS use lots of liquid: we recommend at least 8 cups of liquid for each hour of cooking.
    • For dishes that cook more than 3-4 hours, CHECK your liquid levels periodically by opening the pot and looking. If there are a lot of vegetables or other ingredients, stir the bottom to ensure there is no sticking. If the liquid is running low, add warm or room-temperature liquid. If the liquid is almost gone, turn the machine off and allow it to cool down before adding more liquid and resuming the cooking cycle.
    • NEVER cook roasts, casseroles or very starchy dishes like pasta, potatoes or oatmeal in the stock pot. These dishes do not typically contain enough liquid and tend to burn and even damage the pot. If you choose to cook these types of dishes in the stock pot, the warranty will be invalidated.
    • NEVERpre-heat the pot in the cooker or do any “dry cooking” such as baking. Ensure at least 8 cups of liquid are present for each hour of cooking time.

    If you follow these simple recommendations you should enjoy your clay pot and VitaClay cooker for years to come!

    Have a healthy day!

  • What is the warranty on VitaClay cookers?

    Please see our limited one year warranty policy for more information.

    Why are there white spots on the inner pot?

    White specs or areas of the pot is due to hard water build up, since our clay pots are unglazed, minerals can get trapped in the pores of the clay, resulting in white looking specs on the pots. This is rare, but if it happens, just a dry towel and scrub the spots really well, this should remove the mineral deposits in the pores.

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