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Thank you for choosing VitaClay! We stand behind the quality of our small appliances and clay pots, and
want you to feel confident with your purchase. Below is our official policy regarding shipping, returns,
and refunds.
● Free Standard Shipping is included with all brand-new VitaClay cookers shipped to U.S. addresses.
● Orders are processed within 1–2 business days.
● Standard delivery takes 3–7 business days, depending on location.
60-Day Return Window
We accept returns of most unused products within 60 days of delivery.
Return Eligibility
To qualify for a refund:
● The item must be unused, undamaged, and in original packaging.
● Must include all accessories, manuals, and proof of purchase.
● Cookbooks, recipe guides, and clearance items are final sale and not returnable.
A Note on Our Return Policy
At VitaClay, your health and satisfaction mean the world to us. We’re committed to creating products that help you stay grounded and well—rooted in the natural healing power of clay.
We recognize that no company is perfect. Behind every product is a passionate team deeply invested in quality, care, and wellness—often in ways that go beyond what you’ll find with mass-market brands focused on convenience.
Your support allows us to continue this mission with integrity and heart. If you ever need to return a product, please know we handle it with fairness and respect, because your trust is at the core of everything we do.
Thank you for being part of the VitaClay family
| Item Condition | Restocking Fee | Refund Portion |
|---|---|---|
| New & Unopened | 15% | 85% of item price |
| Opened but Unused | 20% | 80% of item price |
| Used / Damaged / Missing Parts | Up to 50% | Determined case-by-case |
| Refurbished Appliances | 20% | 80% of item price |
⚠️ Original shipping charges are non-refundable, even if “free shipping” was offered at checkout.
We offer two options for return shipping:
If your item arrives damaged or defective:
1. Contact us within 7 days of delivery at: support@vitaclaychef.com
2. Include your order number, a description of the issue, and photos.
3. We’ll cover return shipping and send a replacement or issue a refund.
Orders can be canceled within 24 hours of purchase, as long as the item has not shipped. After shipment,
the standard return policy applies.
● Refunds are issued within 10 business days after we receive and inspect the returned item.
● All refunds are processed to the original payment method.
1. Email us at support@vitaclaychef.com to request a return.
2. We’ll provide you with a Return Authorization (RMA) number and shipping instructions.
3. Clearly mark the RMA number on your return package.
4. Use a trackable, insured service if shipping yourself.
5. Refunds are issued after your return is received and inspected.
● VitaClay offers a 1-year limited warranty on new cookers.
● Refurbished cookers include a 90-day warranty.
● Warranty coverage includes defects in materials and workmanship but does not cover misuse,
damage during use, or normal wear and tear.
We're committed to your satisfaction. If you have any questions about your return or refund, feel free to
reach out:
📧 support@vitaclaychef.com or Service@Essenergy.com