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VitaClay Shipping, Returns & Refund Policy
Thank you for choosing VitaClay! We stand behind the quality of our small appliances and clay pots, and
want you to feel confident with your purchase. Below is our official policy regarding shipping, returns,
and refunds.
🚚 SHIPPING
● Free Standard Shipping is included with all VitaClay cookers to U.S. addresses.
● Orders are processed within 1–2 business days.
● Standard delivery takes 3–7 business days, depending on location.
● Expedited shipping is available at checkout (fees apply).
🔁 RETURNS & EXCHANGES
60-Day Return Window
We accept returns of most unused products within 60 days of delivery.
Return Eligibility
To qualify for a refund:
● The item must be unused, undamaged, and in original packaging.
● Must include all accessories, manuals, and proof of purchase.
● Cookbooks, recipe guides, and clearance items are final sale and not returnable.
A Note on Our Return Policy
At VitaClay, your health and satisfaction mean the world to us. We’re dedicated to crafting products that
help you stay grounded and well, using the natural healing power of clay.
We understand that no company is perfect, and every product involves the hard work and care of a
passionate team — sometimes more than you might see from larger companies focused on convenience.
Your support of a small, dedicated brand like ours truly makes a difference.
If you ever need to return a product, please know we handle it with respect and fairness because your trust
and well-being are at the heart of everything we do.
Thank you for being part of the VitaClay family.
💳 REFUND DETAILS
Restocking Fees
Item Condition Restocking Fee Refund Portion
New & Unopened 15% 85% of item price
Opened but Unused 20% 80% of item price
Used / Damaged / Missing parts Up to 50% Case-by-case
Refurbished Appliances 20% 80% of item price
Original shipping is non-refundable, even if “free shipping” was included at checkout.
📦 RETURN SHIPPING OPTIONS
We offer two options for return shipping:
Option 1: Use Your Own Carrier
● You may arrange your own return using a trackable, insured service.
Option 2: Use Our Prepaid Label
● We’ll provide a prepaid return label and deduct $29 from your refund to cover return shipping
and insurance for your 16 lb cooker.
⚠️ DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective:
1. Contact us within 7 days of delivery at: support@vitaclaychef.com
2. Include your order number, a description of the issue, and photos.
3. We’ll cover return shipping and send a replacement or issue a refund.
🔁 CANCELLATIONS
Orders can be canceled within 24 hours of purchase, as long as the item has not shipped. After shipment,
the standard return policy applies.
⏳ REFUND PROCESSING
● Refunds are issued within 10 business days after we receive and inspect the returned item.
● All refunds are processed to the original payment method.
📬 RETURN INSTRUCTIONS
1. Email us at support@vitaclaychef.com to request a return.
2. We’ll provide you with a Return Authorization (RMA) number and shipping instructions.
3. Clearly mark the RMA number on your return package.
4. Use a trackable, insured service if shipping yourself.
5. Refunds are issued after your return is received and inspected.
️ WARRANTY & REPLACEMENT
● VitaClay offers a 1-year limited warranty on new cookers.
● Refurbished cookers include a 90-day warranty.
● Warranty coverage includes defects in materials and workmanship but does not cover misuse,
damage during use, or normal wear and tear.
We're committed to your satisfaction. If you have any questions about your return or refund, feel free to
reach out:
📧 support@vitaclaychef.com or Service@Essenergy.com