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Your satisfaction is our number one priority.
When you shop with us on Vitaclaychef.com we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return your unused merchandise within 30 days from date of purchase for a full refund of your product purchase price. Once we receive your return, please allow approximately 10 business days from when the product is received for your refund. Refunds will be issued to the original method of payment.
Please note that the buyer is responsible for return shipping costs. Send your package using a shipping service that provides a tracking number (FedEx or UPS). We are not responsible if there is no proof the product was delivered to us.
If for any reason you would like to cancel your order, please contact us within 24 hours of placing your order. You may cancel an order as long as we have not started the shipping or delivery process. Please call us at (408) 3297392 from 10AM - 5PM PST or email us at service@essenergy.com with your order number. We will refund your product purchase price. If canceling an item within an order means your order is no longer eligible for a discount or promotion, we will recalculate your total purchase price and apply applicable charges to your selected payment method.
If we have started the shipping or delivery process, you will need to initiate a return by following our Return Policy.
Thank You!
Please send your return to the address below with your order # included in your package:
VitaClay Consumer Returns
Essenergy, Inc.
1765 Landess Ave., #34
Milpitas, CA 95035