I had an issue with my machine, maybe damage during shipment. I called the customer support line and they were very helpful, worked with me, and sent me a replacement after troubleshooting. I appreciate the honoring of the guarantee. Thank you

I have a VitaClay 7800 and it stopped working. I was very disappointed since I really liked the way it cooked and it had become the most used pot in my kitchen. VitaClay resolved the problem by sending me a replacement housing.

Thanks VitaClay for doing the right thing!