Your Privacy Policy

Your privacy is very important to us. We want to make your experience visiting our Web site and shopping with us as enjoyable and rewarding as possible. We have created this Privacy Policy to demonstrate our firm commitment to your privacy and security. This Privacy Policy describes how we at VitaClayChef.com collect information from our customers, what we do with the information we collect, and the choices visitors and customers have concerning the collection and use of such information. Please read this Privacy Policy carefully.

Security Policy

We provide a secure shopping environment. We appreciate your business and we respect and guard your privacy. In order to complete your order or to satisfy your request for information, you will be asked to provide certain personal information. Safeguards are in place to ensure the security and privacy of your information. These safeguards are detailed below.

Cookies

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personal identification information, but they do enable us to provide features such as welcoming you back to our site, using your name, and storing items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.

You and your information are secure while shopping online at VitaClayChef.com. We use Yahoo's e-commerce software to operate our site and collect order information from you. Only we have access to information provided by you through the secure server. Our system does store a cookie containing your name and address information so that your browser will remember this information if you become disconnected from the Internet or if you should come back to our site for future purchases. You may disable this function by setting your browser to not accept cookies. The Yahoo! secure server software is among the best available today for safe commerce transactions and uses secure 128 SSL (secure socket layer) encryption technology. It encrypts all of your personal information, including credit card number, name, and address so that unauthorized persons who intercept data over the Internet cannot read the data.

Secure Web Site Browsing

In order to be sure that information transferred between your browser and our server is secure, it is important to be aware of the security information available to you through your browser. Once you enter the Checkout process (when you're ready to purchase the items you have put into your Shopping Cart and you click on the "Checkout" button), your connection becomes secure. To confirm this, look at the bottom of your browser window. If you see an unbroken key or a closed lock (depending upon your browser) you can be sure that your information is secure. You can also ensure security by checking the URL line of your browser. When you enter the secure shopping cart area, the first characters of the site address will change from "http" to "https" indicating a secure SSL connection.

Data Collection

In several areas of our site, we ask you to provide information by filling out and submitting an online form. These areas include 1) Checkout, where we ask for name, address, e-mail, credit card and other information needed to complete your order; 2) Other forms, where we ask for your e-mail address and other information as needed.

We track website statistics using Google Analytics to determine how visitors find our page and whether our paid advertisements are producing conversions. This data is aggregated and remains anonymous.

Data Use

The information we collect is never used personally, rather it is used to improve our Web site (in the case of customer feedback), to mail out our opt-in newsletter for sales and specials, or to notify consumers about updates to our Web site (in the case of subscription forms), and for special notices to our customers who purchase one or more products (in the case of successful orders through the Order Form). We aggregate statistics about our online sales, traffic patterns, and related site information to reputable third-party vendors. We may share these with related third parties, but these general statistics never include any information about you (or anyone else) personally. We never provide your personal data to any third party. As a strict policy, we do not sell, trade, rent or otherwise share your e-mail address with any other company or third party.

Communications

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through e-mail, postal mail or by phone, please let us know by emailing us. Or, in the case of our newsletter, simply click on the "Unsubscribe" link at the bottom of each mailing. By purchasing online, you may receive periodic mailings from us with information on new products and services or upcoming events. You can unsubscribe from these at any time.

IP Addresses

We record IP addresses as a demographic part of our aggregate statistics. When you place an order using our online checkout process, we may correlate your IP address with your order. In the case of a suspected fraudulent order, we may share the IP address with the financial institution that issued the credit card with which an order was placed. We may also share this IP information with law enforcement authorities, if we determine use of the credit card was fraudulent. We also use IP addresses to help diagnose problems with our server computers, and to administer our Web site.