Sorry to hear! We cover a full year for electronic failure, while clay pot covers for 30 days.

If you would like to take time to learn the cause why your pot broke, here is the warranty/troubleshooting form to fill out.

Please fill out as much information as possible to avoid delay. Especially before this happened, what foods ingredients, amount, liquid amount and cooking time under what setting must be filled.

Please send your purchase receipt along with this form if you purchased from elsewhere as well.

Thanks so much!

EMAIL US

VitaClay Customer Support Email: Service@Essenergy.com

Wholesale Account Request Form

News & Updates